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what is your return policy?
it is important to me that you love your order! if it is not quite what you expected, I am happy to return it for a different item, or issue a full refund within 30 days of the ship date. your return must be in its original condition and undamaged. if an error occurs on my end, I will remake the piece free of charge or issue a refund.
i found a piece that is almost what i am looking for, but would like to request a minor change. can you do it?
all customization options and prices are listed on each product page. If you ever want to add more customization to an existing piece, I am more than happy to do so. i charge a flat customization fee of $10 plus shipping costs. please note that I can only add additional customization to the piece if the piece has enough space for it.
can i make changes to my order?
i work hard to process your orders as quickly as possible, in order to get them to you sooner. for this reason, I cannot guarantee any changes to your order once it has been processed. if you need to make any changes/cancel your order please contact me as quickly as possible at firstname.lastname@example.org. i want your order to be perfect, so I will do my best to make your request happen.
when will my order arrive?
i work as hard as I can to ship your piece quickly without sacrificing quality. each piece is handmade and can take up to 14 business days to produce. when your order is shipped, you will receive a confirmation email with tracking info.
i need my order rushed, can you help?
i will do my best to make it happen :) please email me to discuss.